ITIL top 5 provided benefits |
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Written by David Noel-Davies | |
ITIL top 5 provided benefits ITIL is
the world’s leading framework of service management best practices. Many top
performing organizations around the world are implementing ITIL practices. Why
Is this? The top 5 benefits are: 1. ITIL is proven and used
worldwide ITIL defines common concepts and terms within an
integrated set of best practices that evolves to meet market needs in a cycle
of continual improvement. 2. Improved customer satisfaction
and relationships ITIL is designed to help everyone to focus their
attention on the needs of the customers and user experience rather than
focussing too much on the technology issues. Increasing customer satisfaction
leads to a better and trusted relationship. 3. Better reliability and quality
of service By adopting standards that are proven to work,
service providers can more easily deliver services consistently to the agreed
service levels, efficiently and effectively. Support teams can restore service
faster, reducing downtime and disruption. Service providers are also more
capable of meeting their service levels, contractual, regulatory and legal
compliance requirements. 4. Optimisation of service
delivery across the supply chain ITIL offers significant opportunities for
simplification and standardisation across trading partners. ITIL provides
processes and models to help service providers to work with their business,
customers, users and suppliers to make sound business decisions on investment
opportunities, cost optimisation, management of risks and priorities for
improvement. Typical benefits from implementing ITIL best practices are:
5. Competitive advantage through
value creation and agile change By adopting ITIL service lifecycle practices,
organizations can focus on delivering value to the customer and quickly adopt
change for the business and IT. Defining and managing the customer and service
portfolios enables successful business transformation and growth with an
increased competitive advantage. Typical benefits include:
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