Module 2.2 - ITIL v3 Foundation - more of those TLA's PDF Print E-mail
Written by David Noel-Davies   
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Module 2.2 - ITIL v3 Foundation - more of those TLA's
Pop quiz of module 1
Service Operations (SO)
Internal IT views vs. external business view
The value of communication
Continual Service Improvment
pop quiz for module 2

Quick Learning Check:

Which of the following is not within scope of development for Service Design?

<!--[if !supportLists]-->a.     <!--[endif]-->New and changed services

<!--[if !supportLists]-->b.    <!--[endif]-->Technology architecture and management systems

<!--[if !supportLists]-->c.     <!--[endif]-->Measurement methods and metrics

<!--[if !supportLists]-->d.    <!--[endif]-->Release and Deployment planning

When transitioning a new service into a production environment, which of the following activities should be considered?

<!--[if !supportLists]-->a.     <!--[endif]-->Ensure that the proposed changes can be used in accordance with the requirements and constraints

<!--[if !supportLists]-->b.    <!--[endif]-->Define measurement metrics and methods

<!--[if !supportLists]-->c.     <!--[endif]-->Evaluate process maturity and integration

<!--[if !supportLists]-->d.    <!--[endif]-->Maintain the status quo to achieve infrastructure stability


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